Brussels MP Aurélie Czekalski appeared on “Petit théâtre de Vrebos” this Wednesday 21 February to discuss the digital transition and the importance of maintaining human contact.
The conclusion is simple: yes to the digital transition, but not at any price!
Digitalising public services simplifies administrative procedures, reduces processing times and makes services more accessible. It also strengthens the transparency of public institutions by making information more easily accessible to citizens.
However, the digital transition also poses challenges, as Aurélie Czekalski pointed out on LN24. This is particularly true for the most vulnerable groups, people with specific needs or disabilities. These people may face difficulties accessing new technologies, a lack of familiarity with digital tools, or financial difficulties in acquiring digital equipment.
Furthermore, at a time when everyone is talking about digitalisation, it must unfortunately be noted that the websites and applications of Brussels public services are not properly coded and are not accessible to people with disabilities. A recent audit indeed highlighted the shortcomings of the Brussels regional authorities.
The Brussels MP suggested setting up more public digital spaces (EPNs) in the neighbourhoods that need them most. These EPNs provide free internet-connected computers to the general public. As a user, you can also ask staff for help and advice, as well as access training courses there.
Aurélie Czekalski also welcomed the initiative of Mathieu Michel, State Secretary for “Connectoo”, which offers certified online training courses. These are aimed at civil servants who wish to help bridge the digital divide.