On Monday 1 December 2025, Economy Minister David Clarinval and Consumer Protection Minister Rob Beenders asked the Economic Inspectorate to launch an investigation into the potentially unfair commercial practices of the streaming service DAZN.
David Clarinval, Minister of the Economy: "Consumers are entitled to complete and accurate information, particularly when there is uncertainty about the provision of a service. That is why we asked the Economic Inspectorate to check whether DAZN is indeed meeting its legal obligations. Transparency is an obligation: every company operating in our market must follow the rules.
Rob Beenders, Minister for Consumer Protection: "Football fans with a DAZN subscription are entitled to clarity, and that is currently lacking. This is understandably causing concern among fans about the availability of live football. The investigation must determine whether there was misleading communication and what impact it had on subscribers. Fans are entitled to honest and transparent information."
On Friday 28 November 2025, DAZN told its customers in an email that it would continue to produce and broadcast Belgian professional football matches until the end of the season. Broadcasting of the matches had become uncertain after DAZN announced that it considered the rights contract with the Pro League to be terminated, as it had been unable to reach a resale agreement with telecom operators. The football clubs disagree with DAZN's position and have decided to launch an arbitration procedure to demand the fulfilment of the rights contract.
In its communication to customers last Friday, DAZN said that "should Pro League content become unavailable through your subscription before the end of the season, DAZN will confirm, in accordance with applicable legislation, that you may opt for an alternative product at a lower price and, in any case, terminate your subscription with immediate effect. Should you choose either of these options, prepaid subscription fees will be refunded immediately, in accordance with the law". For the Pro League, this new communication does not change much about their position: "DAZN simply needs to honour the contract", states the association representing the interests of Belgian professional clubs.
Ministers Clarinval and Beenders have asked the Economic Inspectorate to check whether DAZN's communication to its customers meets the requirements of consumer law. This law notably states that companies may not mislead consumers by providing vague, inaccurate or incomplete information about their rights. The ministers are also asking the Economic Inspectorate to check whether DAZN's contractual conditions, and especially the conditions for terminating the streaming subscription, do not contain unfair clauses. Consumer law indeed prohibits contractual conditions that create a clear imbalance between the rights and obligations of the parties to the detriment of the consumer.