As more and more services become digital, it is essential that no one is left behind.
Older people, those without adequate digital tools, or those who simply prefer not to use online services must be able to continue managing their money easily and at a reasonable cost.
That is why the government, on the initiative of Ministers David Clarinval, Rob Beenders and Jan Jambon, has decided to extend the universal banking service until 2031, in consultation with the banking sector.
In concrete terms, this scheme guarantees access to essential banking services without having to go digital, for a maximum fee of €62.50 per year.
The universal banking service includes, among other things:
- a debit card;
- 60 manual transactions per year;
- 24 cash withdrawals from ATMs;
- the option to set up direct debits and standing orders free of charge at a branch;
- obtaining account statements at a branch or by post.
Digitalisation offers many opportunities and simplifies daily life for many citizens.
But it must not come at the expense of the most vulnerable.
With this extension, we guarantee everyone the ability to manage their finances independently, regardless of their level of digital literacy.